COURSE OUTLINE: Six Sigma Green Belt (SSGB)

Introduction to Six Sigma
1. History of Quality (Deming, Juran, JIT, Ishikawa, Taguchi, etc.)
2. Evolution of Six Sigma
3. Defining Six Sigma – philosophy and objectives
4. Overview of Six Sigma DMAIC process

Stakeholders & Setting up a Six Sigma Project
1. Identifying and Documenting stakeholder requirements
a. Identifying stakeholders and customers
b. Data collection and analysis
c. Determining critical requirements

  1. Project Selection Criteria
    a. Identifying performance metrics
    b. Using Financial criteria to evaluate project benefits
    c. Maximizing project benefits for the organization
  2. Project Planning
    a. Creating Project Charter
    b. Charter Negotiation
  3. Managing Team Dynamics
    a. Initiating teams
    b. Stages of team evolution
    c. Maslow’s hierarchy of needs
    d. Motivation Techniques
    e. Conflict Resolution Techniques
    f. Management / Leadership styles
    g. Roles played by people in a project
  4. Important project management & planning tools
    Six Sigma Methodology – Define
  5. Inputs – Need for six sigma project, Executive management sponsorship, core team identified
  6. Tools
    a. Organization hierarchy
    b. High level process maps
    c. High level Pareto charts
    d. Idea generation and categorization tools
  7. Outputs
    a. Project charter
    b. Established metrics
    c. Problem statement
    d. Roles & responsibilities
    Six Sigma Methodology – Measure
  8. Objectives of Measure Phase
  9. Inputs – the outputs of the Define phase
  10. Tools
    a. Data collection tools and techniques
    b. Measurement scales
    c. Validation techniques (Gauge R & R)
    d. Statistical distributions
    e. Data mining
    f. Run charts
    g. Process map
    h. Stakeholder tools
    i. Process costs
  11. Outputs
    a. Well defined processes
    b. Baseline process capability
    c. Process parameters affecting CTQs
    d. Cost of poor quality (COPQ)
    e. Measurement system
    Six Sigma Methodology – Analyze
  12. Objectives of Analyze Phase
  13. Inputs – outputs of the Measure phase
  14. Tools
    a. Ishikawa diagram
    b. Failure mode and effects analysis
    c. Hypothesis testing
    d. Process capability study
  15. Outputs
    a. Important causes of defects
    b. Special and common causes of variation
    c. DPMO and sigma level
    Six Sigma Methodology – Improve
  16. Objectives of Improve Phase
  17. Inputs – outputs of the Analyze phase
  18. Tools
    a. Returns on investment
    b. Solution design matrix
    c. Design of experiment
    d. Taguchi robustness concepts
    e. Response surface methodology
    f. Project planning and management tools
    g. Prototypes
  19. Outputs
    a. Cost / benefit for different solution
    b. Selection of solutions for implementation
    c. Implementation plan
    Six Sigma Methodology – Control
  20. Objectives of Control Phase
  21. Inputs – outputs of the Improve phase
  22. Tools
    a. Control plan
    b. Statistical process control
    c. Lean enterprise
    d. 5S
    e. Kaizen
    f. Kanban
    g. Total productive maintenance
    h. Measurement system reanalysis
  23. Outputs
    a. Implemented solutions
    b. Revised measurement system
    c. Control plan for sustaining benefits
    d. Improves process capability
    e. Lessons learned
     Case Study
  24. Case Study Part 1
  25. Case Study Part 2
  26. Case Study Part 3

Package Includes::
High Quality Videos – All Chapters
Downloadable Study Guides, Podcasts, Terms and Concepts – All Chapters
Case Studies
Mobile App

Certification Exam [What is included?]
Proctored Online Exam
90 Questions
120 minutes
One mark awarded for every right answer
No negative marks for wrong answers